Return policy without confusion.

How to return an order

1. Register the return within the applicable return period.
2. Wait for the return instructions before shipping.
3. Pack the item safely, preferably in its original packaging.
4. Use a trackable shipping method and keep proof of shipment.
5. After inspection, we process the applicable refund or next step.

Condition of returned items

You may inspect an item as you would in a physical store. Returned products must be complete and, where reasonably possible, in their original condition and packaging.

• Sealed collectibles, blind boxes, trading-card products, figures and limited editions should remain unopened when the seal affects value.
• Handling beyond what is necessary to inspect an item may reduce the refund value.
• Include all accessories, inserts and protective materials.

Refunds

Refunds are made to the original payment method. We may wait until the goods arrive or until you provide proof of return shipment.

• Standard original delivery costs are refunded when required under EU consumer rules.
• Extra costs for premium delivery are not refunded unless required by law.
• Change-of-mind return shipping is paid by the customer unless agreed otherwise.

Exceptions to the cooling-off period

• Made-to-order or clearly personalised items.
• Sealed audio, video, software or digital products once unsealed or accessed.
• Digital content after delivery has started with the required consent.
• Products that cannot be returned for health or hygiene reasons after unsealing.